We ship worldwide via DHL. Orders are sent using the tracked 48-hour service, typically arriving in 3 to 4 business days, depending on your country. Please note that delivery may take longer, up to 2 to 3 weeks, in some cases, due to factors like customs procedures, holidays, and other variables affecting shipping times.
Shipping costs are calculated based on the total weight of your order. For orders weighing between 1g and 15,000g, the shipping fee starts at €35 and increases incrementally with the weight. The final cost will be displayed at checkout depending on the weight of the items in your cart. For orders exceeding 15kg, please reach out to us for custom shipping options. We offer worldwide shipping via DHL, FedEx, or UPS's tracked 48-hour service, with delivery typically in 3 to 4 business days. Please note that some factors like customs procedures and holidays may occasionally extend delivery to 2 to 3 weeks.
Yes, international customers are responsible for all duties, taxes, and fees imposed by customs.
Orders containing both pre-order and in-stock items will be shipped together at the release date of the pre-order. We don't split orders. If you want in-stock products sooner, please place separate orders. Pre-order release dates may vary, ranging from one to two months.
Absolutely! While ordering pre-order products, pay attention to the dispatch date mentioned. It's crucial to be aware of this date to manage expectations regarding when your order will be shipped. If you have any concerns or questions, feel free to reach out to us for clarification.
We follow all national and international laws regarding returns. Items must be returned unworn or unused for refunds or exchanges. Customers are responsible for return shipping costs. Please choose carefully before buying, as returns can be challenging for all parties involved. If you have questions, feel free to send us a message.
Contact PEELGI before opening a dispute. Give us time to respond and provide assistance. There are always solutions to address concerns.
No, items cannot be held. This store operates exclusively through online purchases, with no local pick-up option.
For convenience and protection, the package will be sent to the shipping address provided with your order. Please do not request a different address.
After placing an order, you'll receive a confirmation email with a tracking number.
Check your spam filters. If you still don't receive an email, contact PEELGI for assistance.
It's the buyer's responsibility to ensure correct shipping information. PEELGI is not liable for shipping to an incorrect address or for lost, stolen, or damaged parcels.
Please use the peelgi.com contact form for communication. Ensure your email is spelled correctly for replies.
It's recommended to use the store's contact for questions. Using other platforms may result in your question not being seen or answered.
Inquiries will be answered during weekdays. Weekends are off days, and due to the volume of emails, responses may take a few days. Please understand if immediate answers cannot be provided.
No, all materials on the site are the sole property of PEELGI, and unauthorized use may violate copyright and trademark laws.
We accept various credit cards and digital wallet services, including Alipay, Apple Pay, Google Pay, and PayPal.
We make efforts to ship all products in one shipment. Products unavailable at the time of shipping will be sent as they become available.
Receipt of an order confirmation does not confirm acceptance. PEELGI reserves the right to accept or decline orders for any reason.
We keep your personal information private and secure. Review our privacy policy for details on data use and protection.
If a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders placed for the incorrect price.
